ORTM 2000 - Found Cust Svc and Hospitality

Institution:

University of Wyoming

Subject:

Outdoor Rec. & Tourism Mgt.

Description:

Customer service and hospitality are fundamental to providing high-quality services. This course examines critical elements of excellent customer service in the tourism industry, including: transportation, accommodation, food and beverage, and attractions. Students will develop communication skills relating to customer service, self-presentation, and interpersonal interactions, including international and cultural communications.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.uwyo.edu

Phone Number:

(307) 766-1121

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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