HOSP 1580 - CUSTOMER SERVICE AND CONFLICT RESOLUTION

Institution:
Casper College
Subject:
Hospitality
Description:
HOSP 1580 Customer Service and Conflict Resolution (3L,3CR) This course will provide the students the opportunity to understand and demonstrate the importance of customer service and conflict management in today's competitive work environment. In addition, the student will acquire the soft skills to effectively communicate with customers using a great customer service attitude. The ability to understand and resolve conflict using various methods will be examined.
Credits:
3.00
Credit Hours:
Prerequisites:
Corequisites:
Exclusions:
Level:
Instructional Type:
Lecture
Notes:
Additional Information:
Historical Version(s):
Institution Website:
Phone Number:
(307) 268-2110
Regional Accreditation:
North Central Association of Colleges and Schools
Calendar System:
Semester

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